Cancellation and Refund

1. Introduction

This Cancellation and Refund Policy provides information regarding cancellations, refunds, and the terms under which they may be requested. It applies to all users who purchase courses, subscriptions, or services through the Target LMS platform.
By enrolling in a course, you agree to this policy. We encourage you to read it carefully before making any purchases.

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2. Cancellation Policy
2.1 Eligibility for Cancellation

You are eligible to cancel your course enrollment and request a refund under the following conditions:

• The cancellation request is made within 7 calendar days from the date of purchase.

• You have accessed less than 10% of the total course content. If you have accessed more than 10% of the course, no cancellation or refund will be provided.

• For subscription services, cancellations will only apply to future billing periods. The current billing period is non-refundable.

2.2 How to Cancel Your Enrollment

To cancel your enrollment in a course or subscription:

1. Log in to your account on the Target LMS platform.
2. Navigate to the "My Courses" or "My Subscriptions" section.
3. Select the course or service you wish to cancel.
4. Click on "Cancel Enrollment" or "Cancel Subscription" and confirm your decision.

Alternatively, you may contact our support team at support@targetlms.com for assistance in canceling your enrollment.

2.3 Consequences of Cancellation

Upon successful cancellation:

• You will lose access to the course or service immediately.

• If the cancellation request meets the conditions stated above, you may be eligible for a refund as outlined in the Refund Policy section below.

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3. Refund Policy

3.1 Eligibility for Refund

Refunds will be granted under the following conditions:

• You have submitted a request for a refund within 7 days of your initial purchase.

• You have not accessed more than 10% of the course content.

• The course or service is eligible for a refund. Some services, such as certification fees or downloadable materials, are non-refundable (see Non-Refundable Items below).

3.2 Non-Refundable Items

Certain fees and services are not eligible for refunds. These include, but are not limited to:

• Certification exam fees

• Downloadable course materials

• Subscription-based services already used within the billing period

• Administrative or processing fees related to special services

3.3 Refund Process

If you meet the eligibility criteria for a refund, the process is as follows:

• Contact the support team at support@targetlms.com with your refund request.

• Refund requests will be processed within 10 business days of receiving the request.

• The refund will be credited back to the original payment method used during the purchase.

• For payments made by credit card or PayPal, refunds may take an additional 5-7 business days to appear in your account, depending on your bank or service provider.

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4. Special Circumstances

In the event of extenuating circumstances, such as medical emergencies, technical issues preventing access to the course, or unforeseen personal situations, exceptions to the standard cancellation and refund policy may be considered. To request a review of your situation, please email support@targetlms.com with relevant documentation or details.
Each case will be reviewed individually, and the final decision will be at the discretion of Target LMS management.

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5. Subscription Cancellations

For users who have subscribed to recurring services, the following conditions apply:

• Monthly Subscriptions: You may cancel your subscription at any time, but cancellations will only take effect for future billing periods. The current month’s subscription is non-refundable.

• Annual Subscriptions: If you cancel within the first 7 days of purchase and meet the eligibility conditions (e.g., accessed less than 10% of content), you will receive a refund. After the 7-day period, no refund will be granted, though you will retain access to the service for the remainder of the subscription term.

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6. Amendments to this Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting the revised version on the LMS platform. You are responsible for regularly reviewing this policy to stay informed about any updates. Continued use of the LMS after changes have been posted constitutes acceptance of the revised policy.

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7. Contact Information
For any questions regarding cancellations, refunds, or to submit a request, please contact our support team:

• Email: support@targetlms.com

• Phone: +91 7993171784

• Business Hours: Monday to Friday, 9 AM to 5 PM (Local Time)